Refunds & Exchanges
We accept refunds and exchanges on regular items. Sale items cannot be refunded. Goods are not sold on a trial basis and we reserve the right to deduct an admin fee. If your order cannot be fulfilled for whatever reason, you will be offered an alternative or given a full refund.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If a product is found to be defective, we will send a replacement within 14 days or as soon as that product becomes available. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and courier your item to 23 Fairfax Ave, Penrose, Auckland or post to PO Box 12 800, Penrose, Auckland 1642.
To return your product, you should courier your product to: 23 Fairfax Ave, Penrose, Auckland or post to PO Box 12 800, Penrose, Auckland 1642.
You will be responsible for paying for your own shipping costs to return your item. You should consider using a trackable shipping service as we do not guarantee that we will receive your returned item.