Service/Repair Request

On this page, you’ll find all the information you need to request a service or repair for your industrial sewing machine, domestic sewing machine, steam equipment, cutting machine, or small boiler. Charges and fees are listed at the bottom of this page, as well as terms & conditions.

For service or repair on your industrial sewing machine or steam equipment, you can ask for a technician to carry out the required work by contacting us by email or phone:

 Please email or call us on 0800 475 016

For service work or repairs on a domestic machine, we prefer you to send your machine to us or to bring it in yourself as our technicians carry a limited range of parts with them. The same applies to small boilers - please send them to us or drop the machines off at our premises.

If you require service or repair for your cutting machines, please send or drop the machine off to us as we will probably require multiple parts during the repair.

Terms & Conditions:

  • Hourly rate / Minimum service charge $110.00 ($126.50 plus GST ) Please note: Time spent travelling is paid for by the customer. Specialized equipment will be charged at a higher rate. Please call for more information. 
  • Domestic machine repairs now require a non refundable deposit of $120.00 (minimum charge) per machine paid before we will start the repair . Balance to be paid on pick up.
  • Any warranty claim is to be determined by our technicians. Should the repair not be covered under warranty, the minimum service charge still applies to compensate for diagnosis time.
  • Parts that may be required to complete a service job are an additional extra to the labour and travel charges.
  • Technicians can act on behalf of the company to reserve the right to refuse service to anybody.
  • By requesting a service, you have agreed to the terms and conditions listed on this page.
  • All prices quoted on this website are GST inclusive unless otherwise stated. 

We welcome the opportunity to service or repair your machine and restore it to full working capacity. If you have any more queries about our services, feel free to contact us.