Service/Repair Request

Sewing Machine Repair. Domestic or Industrial.

Request a technician to repair your industrial sewing machine, or steam equipment by completing the form below.

  • Domestic machines - we prefer you to send your domestic machines to us, or bring it in yourself as we only carry a limited amount of parts with our technicians.
  • Small boilers - we also prefer you to send, or drop off the machines to us.
  • Cutting Machines - please send or drop the machine off to us as they often require multiple parts to fix.

Charges and fee are listed at the bottom of this page. 


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Online contact and registration forms from Wufoo.

Charges & Fee:

Service  Price

Callout - minimum charge

Auckland area*

Christchurch area**

$100 (up to 30 minutes labour + travel charge)

Callout - 30+ minutes of labour 

Auckland area*

Christchurch area**

$35 travel charge


$90 hourly labour charge

In house service - minimum charge

Diagnostics & repair quotation


In house service

(excluding domestic sewing machines)

$90 hourly labour charge (includes diagnostics & quotation)

In house service - Domestic sewing machine

$110 hourly labour charge (including diagnostics & quotation)

Out of Auckland/Christchurch area Please contact us
*Auckland area is defined as within 30km of our head office at 23 Fairfax Avenue, Penrose, Auckland.

** Christchurch area is defined as within 30km of our head office at 77 Brisbane Street, Sydenham, Christchurch.


Terms & Condition

  • A minimum service charge of $100 applies for any call out service jobs in the inner Auckland area which includes half hour of labour and travel.
  • Any call out which result in our technician to stay beyond the half hour shall activate a minimum hourly rate of $90 for labour and a minimum of $35 travel fee dependant on the distance from Penrose, Auckland.
  • Any warranty claim is to be determined by our technicians. Should the repair not be covered under warranty, the minimum service charge still applies to compensate for diagnosis time.
  • Parts that may be required to undertake a service job are an additional extra to the labour and travel charges.
  • Technicians can act on behalf of the company to reserve the right to refuse service to anybody.
  • By requesting a service, you have agreed to the terms and conditions listed on this page.
  • All price quoted on this website is GST inclusive unless otherwise stated.